Gate Motor and Accessories Warranty – 12 months from date of purchase
Richmond Wheel and Castor Co ABN 48 642 862 367 warrants that this product is free from defects in materials and/or workmanship for a period of 12 months from the date of purchase excluding normal wear and tear. The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, maintenance, and testing. Failure to comply with those instructions will void this warranty.
In addition to failure caused by improper installation, operation, testing or maintenance, the following conditions will also void this warranty.
- Damage due to flooding and/or other water
- Damage due to electrical surges, including lightning strikes and power outages.
- Damage caused by foreign bodies, including insects, spiders, and
- Unauthorised
- Abuse, neglect, or
- Any act of God or nature.
Battery Warranty – 6 months from date of purchase
Richmond Wheel & Castor Co warrant that this battery is free from defects in materials and/or workmanship for a period of 6 months from the date of purchase excluding normal wear & tear. The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, maintenance, and testing. Failure to comply with those instructions will void this warranty.
In addition to failure caused by improper installation, operation, testing or maintenance, the following conditions will also void this warranty.
- A flat battery caused by excessive/improper use.
- Undercharging, overcharging or other improper
- Incorrect application or fitting, including shorted terminals or wires.
- Incorrect connection/disconnection of batteries or associated power
- Physical damage or modifications to the
- Cylindrical and button batteries found within
General Warranty for all other products – 12 months from date of purchase
Richmond Wheel and Castor Co warrant that all other products are free from defects in materials and/or workmanship for a period of 12 months from the date of purchase excluding normal wear and tear. The proper operation of all other products is dependent on your compliance with the instructions regarding installation, operation, maintenance, and testing. Failure to comply with those instructions will void this warranty.
In addition to failure caused by improper installation, operation, testing or maintenance, the following conditions will also void this warranty.
- Damage due to flooding and/or other water
- Damage due to electrical surges, including lightning strikes and power
- Damage caused by foreign bodies, including insects, spiders, and
- Unauthorised
- Abuse, neglect, or
- Any act of God or nature.
Making a Warranty Claim
If, during the warranty period, a product appears to contain a defect covered by warranty, contact the Richmond Wheel and Castor Co product support team. Do not dismantle this product unless we specifically direct you to do so, after you contact us.
Contact can be made by either:
- Submitting an online request via https://gatesupport.richmondau.com Or
- Calling the product support team on 1300 474 246
Our product support technicians will then assist you with your request.
If the issue is unable to be resolved via online or phone support, return instructions will be advised for any part that requires inspection and/or testing by a Richmond Wheel and Castor Co technician. Please include a copy of your dated proof-of-purchase receipt with any product returned for warranty repair.
Application of Warranty
Products returned to Richmond Wheel and Castor Co for warranty repair which, upon inspection, are confirmed to be defective and covered by this warranty will be repaired or replaced at no cost to you and returned pre-paid. Defective parts will be repaired or replaced with new or refurbished parts at Richmond Wheel and Castor Co’s discretion. If the Australian Consumer Law applies and the failure in the product is a ‘major failure’ you may request a replacement or refund.
This warranty is in addition to your other rights and remedies under the Australian Consumer Law (if applicable).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Subject to your non-excludable rights under the Australian Consumer Law (if applicable) or any other law, Richmond Wheel and Castor expressly excludes any liability for consequential loss, incidental or indirect damages (including, but not limited to, damages for labour, loss of business and business interruption) due to a defective product. Any loss or damage caused to other equipment or accessories used with the product or any loss resulting from a delay in replacement is excluded to the extent permitted by law.