Gate Motor and Accessories Warranty – 12 months from date of purchase
Richmond Rolling Solutions ABN 48 642 862 367 warrants that this product is free from defects in materials and/or workmanship for a period of 12 months from the date of purchase excluding normal wear and tear. The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, maintenance, and testing. Failure to comply with those instructions will void this warranty.
In addition to failure caused by improper installation, operation, testing or maintenance, the following conditions will also void this warranty.
- Damage due to flooding and/or other water
- Damage due to electrical surges, including lightning strikes and power outages.
- Damage caused by foreign bodies, including insects, spiders, and
- Unauthorised
- Abuse, neglect, or
- Any act of God or nature.
Battery Warranty – 6 months from date of purchase
Richmond Rolling Solutions warrant that this battery is free from defects in materials and/or workmanship for a period of 6 months from the date of purchase excluding normal wear & tear. The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, maintenance, and testing. Failure to comply with those instructions will void this warranty.
In addition to failure caused by improper installation, operation, testing or maintenance, the following conditions will also void this warranty.
- A flat battery caused by excessive/improper use.
- Undercharging, overcharging or other improper
- Incorrect application or fitting, including shorted terminals or wires.
- Incorrect connection/disconnection of batteries or associated power
- Physical damage or modifications to the
- Cylindrical and button batteries found within
General Warranty for all other products – 12 months from date of purchase
Richmond Rolling Solutions warrant that all other products are free from defects in materials and/or workmanship for a period of 12 months from the date of purchase excluding normal wear and tear. The proper operation of all other products is dependent on your compliance with the instructions regarding installation, operation, maintenance, and testing. Failure to comply with those instructions will void this warranty.
In addition to failure caused by improper installation, operation, testing or maintenance, the following conditions will also void this warranty.
- Damage due to flooding and/or other water
- Damage due to electrical surges, including lightning strikes and power
- Damage caused by foreign bodies, including insects, spiders, and
- Unauthorised
- Abuse, neglect, or
- Any act of God or nature.
Making a Warranty Claim – Gate System (Motors and Accessories) and SmartR products
If, during the warranty period, a product appears to contain a defect covered by warranty, contact the Richmond Rolling Solutions product support team. Do not dismantle this product unless we specifically direct you to do so, after you contact us.
Contact can be made by either:
- Submitting an online request via https://gatesupport.richmondau.comOr
- Calling the product support team on 1300 474 246
Our product support technicians will then assist you with your request.
If the issue is unable to be resolved via online or phone support, return instructions will be advised for any part that requires inspection and/or testing by a Richmond Rolling Solutions technician. Please include a copy of your dated proof-of-purchase receipt with any product returned for warranty repair.