Richmond Rolling Solutions wants to ensure you are completely satisfied with the delivery of your Richmond products. If you would like to arrange the return of products, please be aware of the following:
Upon delivery of the goods, you must inspect the goods. Any claim for delivery of incorrect and/or defective goods must be received within 7 days from the date of delivery. If you fail to provide a claim to us in this manner then, to the extent permitted by law, the goods will be deemed to have been accepted by you and you must pay for the goods in accordance with these terms and conditions.
Returned goods must be returned with a Richmond Return for Credit Authorisation Number on Richmond letterhead, provided to you by a Richmond staff member. To arrange this number and the return of goods, contact your local Richmond Rolling Solutions branch on 1300 474 246 or [email protected]
Returns must also include all relevant documentation and the goods must be unused, unmodified and in a re-saleable condition. The product being returned will be assessed by Richmond Rolling Solutions and if a fault is confirmed then a replacement product will be despatched as soon as possible.
Where Richmond Rolling Solutions is at fault, the freight cost will be absorbed by Richmond. If the product is found to be free of faults or the products have been returned because they are no longer required, the freight cost will be incurred by you.
For full details please visit the terms and conditions section of our website.
Our terms and conditions of warranty can be found on the warranty page on our website.
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